Acceptable Use Policy

Prohibited Categories

We do not provide services to merchants engaged in any of the following activities. Applications from these categories are declined, and existing accounts found to be in breach are terminated.

• Illegal goods or services of any kind, including controlled substances and drug paraphernalia
• Counterfeit goods, replicas, or products infringing intellectual property rights
• Child sexual abuse material (CSAM) or any content sexualising minors
• Weapons, ammunition, explosives, and related components
• Unlicensed gambling, betting, or lottery services
• Unlicensed money services: money transmission, currency exchange, or crypto-asset services without required authorisation
• Ponzi schemes, pyramid schemes, multi-level marketing with no genuine product, and get-rich-quick schemes
• Transactions involving sanctioned individuals, entities, or jurisdictions
• Fraudulent, deceptive, or misleading sales practices, including phishing and identity theft
• Human trafficking, exploitation, or any goods and services derived from them
• Malware, spyware, hacking tools, or services designed to compromise systems or data
• Transaction laundering — processing payments on behalf of undisclosed third parties

Restricted Categories

The following categories are considered elevated-risk. Applications are reviewed on a case-by-case basis, require Enhanced Due Diligence and senior management approval, and may be subject to additional reserve, licensing, or monitoring requirements.

• Licensed gambling and betting operators
• Adult content and dating services
• Nutraceuticals, supplements, and CBD products
• Financial services: forex, CFDs, investment platforms, licensed crypto-asset service providers
• Travel, ticketing, and other services with long delivery windows
• Subscription models with negative-option billing or free-trial conversions

Enforcement

Merchant activity is monitored on an ongoing basis, including website content reviews, transaction pattern analysis, and periodic re-screening. Where we identify a breach of this policy, we may suspend processing, hold settlements, and terminate the Merchant Agreement. Breaches involving suspected criminal activity are reported to the relevant authorities in line with our legal obligations.